Rules of conduct
Mountain Transit Authority is committed to providing our passengers with safe and pleasant transportation. In order to achieve this goal, all passengers must abide by the following rules of conduct. If you have any questions or concerns regarding these rules, please contact us at 304-872-5872 or email us at admin@mtawv.com.
The bus will not stop unless passengers are visible on the side of the main road. When passengers see the bus approaching, wave your hand at the driver to indicate that you wish the bus to stop.
Not all watches are set to the same time, so be at the bus stop early!ANYONE can ride the bus! The MTA does not discriminate against an individual on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, disability, age or familial status in the provision of public transportation services. For more information on your Title VI protections or to file a Title VI complaint, please contact MTA. All buses have wheelchair lift equipment. All mobility devices shall be secured. Deviation service available, please call a day in advance. Additional charges may apply. We will deviate up to 3/4 of a mile off route. MTA offers Alternative Formats for Schedules and Service Information. MTA makes information regarding their services and schedules available to people with all types of disabilities. Therefore, you are entitled to have written schedules and service information available in an accessible format that you can use. Accessible formats might consist of Braille, large print, audio recordings, or electronic formats. To request an alternative format, please call (304) 872-5872, Monday-Friday between 8 am-4 pm. For more information on accessibility or to file an ADA complaint, contact MTA. For your safety, please be seated quickly after boarding and remain seated until the bus comes to a complete stop. Federal regulations ban smoking and drinking on buses. No pets are allowed on buses except service animals. Loud music or noise is not permitted on buses. No disorderly conduct is permitted on buses. Anyone not complying will be asked to leave the bus.