Non-Emergency Medical Transport
Do you need a ride to the doctor?
MTA provides Non-Emergency Medical Transportation (NEMT) service to residents of Nicholas County. This service is for people qualified for Medicaid benefits who do not have transportation to or from medical appointments. Medical Transportation Management (MTM) is the company contracted by WVDHHR to oversee the NEMT program.
Passengers needing non-emergency medical transportation MUST call Medical Transportation Management (MTM) to schedule their transportation needs. Call 1-844-549-8353 for transportation. If MTA is able to provide transportation for that date, you will be contacted by MTA to confirm the appointment and receive your pick-up time.
If you would like to use MTA for your non-emergency medical transportation needs, you can call MTA prior to making your doctor’s appointment to find out what dates are available. This will help reduce cancellations and rescheduling of medical trips.
MTA does not provide emergency transportation services. MTA cannot transport patients who require advanced life support or basic life support. Patients suffering from serious injury, bleeding, mental impairment or other life-threatening symptoms need to contact their local ambulance service.
Non-emergency medical transportation is for medical visits only. MTA cannot transport patients to or from stores or pharmacies while on NEMT service. MTA will allow one individual to accompany the patient to and from the doctor’s office at no additional charge. If a child accompanies a parent, the parent is responsible for that child at all times. At no time is the child to be left alone or with the van driver.
Passengers who do not qualify for Medicaid can schedule non-emergency medical transportation directly with MTA if availability exists. Private pay passengers will be required to pay for their transport in advance of service.
About Our NEMT Service
Limited to in-state travel
For residents of Nichlolas County
Only for medical appointments
Must schedule in advance with MTM (1-844-549-8353)
MTA will bill MTM for passengers with Medicaid coverage.
MTA cannot bill Worker’s Compensation, Social Security, Medicare or any other type of insurance for travel reimbursement
Patients will need to provide:
- Name and address
- Directions to their house
- Phone Number
- Birth Date
- Date, time and location of medical appointment
- Medicaid Number
- Or prepayment of services for those who do not qualify for Medicaid